Known vulnerabilities in Smartsupp – live chat, AI shopping assistant and chatbots

Boost your sales and turn visitors into customers with live chat, AI tools and chatbots. Smartsupp is trusted by 100,000+ online stores.

2Reported vulnerabilities

6.4Highest CVSS score

3.9.2Latest version

20,000+Active installs

What to do now

Update Smartsupp – live chat, AI shopping assistant and chatbots to 3.9.2 or later. 2 of these have a fixed version available. Updating resolves them.

Plugin last updated: December 8, 2025 / Tested up to WordPress: 6.8.8 / View on wordpress.org

Reported vulnerabilities

Ordered by how urgently they need attention — whether a vulnerability is actually being exploited, and how likely exploitation is, rather than CVSS severity alone.

CVE	Severity	Exploit probability next 30 days	Affected versions	Fixed in	Published
CVE-2025-12448	Medium 6.4	0.3%	0 to 3.9.1 (inclusive)	`3.9.2`	February 19, 2026
CVE-2024-38790	Medium 4.3	0.2%	3.6 and earlier	`3.7`	July 20, 2024

Sources: vulnerability records from NVD, exploitation from CISA KEV, exploit probability from EPSS. Affected versions come from CPE ranges or from the reporting CNA.